Hospitality & Tourism

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Customer Experience
Mark Mitchell

$8.50/min

Dallas

As a Board Advisor with TribeCX, I have significant experience with delivery and execution of Customer Experience. My library includes a focus on key areas for enablement and success including Governance, Employee Engagement & Experience, CX Pillars, Playbooks, Sustainability, Organizational Change Management and more. Each toolkit in the library was informed by Best Practices during our partnership with Bain Consulting. Having led CX for American Airlines for 4+ years, my experience leading programs, driving C-Suite agendas and overall execution has been proven on the ground. Not only did I serve as CX lead for American Airlines, I also delivered Customer Service & Operations during a 17 year career in airport leadership in DFW, BOS and as Managing Director/General Manager of LaGuardia (LGA) and Los Angeles (LAX) airports. During my time in Airport Leadership our teams achieved excellence and improvement in areas of Safety, Financials, Operations, Employee Engagement & Customer Service key deliverables while leading teams of 600+ and 1500+ respectively.

  • Customer Service
  • Customer Experience
  • Customer Service
  • Operations & Management
  • Transport & Aerospace
  • Hospitality & Tourism
Soccer
M&A IT Integration
Mark Mitchell

$8.50/min

Dallas

Just Prior to the merger of American Airlines and US Airways, I was charged to lead the Business Technology Services team for contractual negotiations, design and delivery of PSS Services with Sabre. Prior to down-select of Sabre, detailed negotiations also included Product & Contractual reviews with Amadeus & Google/ITA as well. PSS Services & Technology scan key areas of Airline Operations, Passenger Check-in, Reservations & Revenue Management. During the merger, I transitioned to lead the Technology Integration Management Office to prioritize integration activities, assess risks & issues, identify dependencies and lead day to day delivery with the IT Towers & Business leads to execute against the established Merger Goals and Strategy. Integrate First, Innovate Later was our key to success for rationalizing and harmonizing over 1400 IT applications for the successful IT integration. Partnered with McKinsey and IBM for the merger integration to establish best practices for success.

  • Business Strategy & Planning
  • Business Transformation
  • Technology
  • Leadership & Management
  • Executive Coaching
  • Mentoring
  • Mergers & Acquisitions
  • Transport & Aerospace
  • Hospitality & Tourism
Soccer
Advisory Board Member
Rodney Smith

$5.42/min

USA I AUS I EUR I SA

I have experience as an Advisory Board Member for a number of startups at various stages of development. Working closely with the CEO and C-Suite executives to strategize, innovate and develop the appropriate focus & next steps. Acting as an Advisor and Mentor for Leadership teams coaching them through important decisions. Proactively identifying and anticipate problems, challenges, and opportunities before they occur.

  • Business Strategy & Planning
  • Business Transformation
  • Business Innovation
  • Professional Development
  • Leadership & Management
  • Executive Coaching
  • Mentoring
  • Start Ups
  • Customer Experience
  • Organizational Leadership
  • Customer Service
  • Sales Leadership & Management
  • Start Up Strategy
  • Start up Ideation
  • Small Business Coaching
  • Pharma/Healthcare
  • Banking & Financial Services
  • Real Estate & Construction
  • Hospitality & Tourism
  • Entertainment, News & Media
  • Oil & Energy
  • SaaS
Soccer
Employee Experience Elevation thru HR Digital and Business Transformation - SAP Expertise
Mark Mitchell

$8.50/min

Dallas

As a member of the SAP Independent Executive Advisory Council (IEAC) I possess keen expertise in Advisory for the Future of Work and Delivery of Total Workforce Management Systems with focus on SAP solutions. My Toolkit and Experience focuses on Best Practices & Lessons Learned during a journey at American Airlines to successfully deliver SAP Success Factors for 130,000+ Global Workforce, SAP Fieldglass for Contingent team, DocuSign business applications and SAP C4C Case Management Systems for an in-house, in-sourced Employee Service Center. The program scope was $100M+ for the HR, IT, Payroll transformation. The journey included key partnerships with SAP, Syniti & Deloitte. During the journey our team also achieved an Employee Engagement score across HR Shared Services of 91%. I can help you not only with your HR Digital & Business Transformation, but also your entire Employee Experience (HXM). The Best Practices and Lessons Learned can be easily applicable to any HR Transformation Journey. My toolkit also includes a focus on building your Employee Experience through an approach founded on Human Dignity, an indispensable component for anyone in the People Business!

  • Digital Workplace Programs
  • Business Transformation
  • Human Resources
  • Customer Experience
  • Change Management
  • Management Consulting
  • Digital Transformation Strategy
  • Transport & Aerospace
  • Hospitality & Tourism
  • SaaS
Soccer
Leadership Mentoring & Coaching
Mark Mitchell

$8.50/min

Dallas

My Leadership experience spans a career of 33+ years at American Airlines with 25 of those services in a Managing Director (or above) role. I possess experience as well reporting to and guiding C-Suite discussions with roles reporting to CIO, CHRO and CMO during the tenured career. I have led teams as large as 3000+ from airport leadership roles to Regional teams to Corporate roles. In my last role as Managing Director HR Shared Services we led our team to achieve a 91% employee engagement score on the Company led survey. My toolkit includes Best Practices from Coaches such as Tony Jeary (The Results Guy) and Paul Meyer (SMI). My employee experience platform is grounded on work informed by Prof. Donna Hicks of Harvard University and the Overland Resource Group with a strong foundation in Human Dignity and how to bring the key Levers of Employee Commitment to life across your enterprise. I can share how to "Elevate your Business Through your People" with 6 indispensible components for success. My leadership coaching and results execution strategies are heavily informed by both my 25+ years leading teams to results excellence and 12 years of personal & professional coaching by Tony Jeary.

  • Customer Service
  • Human Resources
  • Professional Development
  • Leadership & Management
  • Executive Coaching
  • Career Advice
  • Life Coaching
  • Mentoring
  • Productivity Coaching
  • Customer Experience
  • Customer Service
  • Operations & Management
  • Transport & Aerospace
  • Hospitality & Tourism
Soccer
Review Your Employee & Customer Experience to Identify the Current State, Gaps, Potential Problems/Opportunities
Rodney Smith

$5.42/min

USA I AUS I EUR I SA

Your Current State tells a story. I have the ability to interpret the story behind your current state culture, leadership, employee & customer experiences. What are your gaps? What opportunities can you address? What impact will future changes have on operations? How will changes made differentiate your brand? I can help you see the truth of the way things are and let you know what to do about it.

  • Business Strategy & Planning
  • Business Transformation
  • Leadership & Management
  • Executive Coaching
  • Mentoring
  • Start Ups
  • Customer Experience
  • Mergers & Acquisitions
  • Change Management
  • Management Consulting
  • Customer Service
  • Scaling a Start Up
  • Pharma/Healthcare
  • Banking & Financial Services
  • Real Estate & Construction
  • Hospitality & Tourism
  • Entertainment, News & Media
  • Oil & Energy
  • SaaS
  • CEO
  • COO
Soccer
Help You Define Customer Strategies, Unite Leadership, Align Teams & Move in a Common Direction
Rodney Smith

$5.42/min

USA I AUS I EUR I SA

Instead of continuing with the status quo, following copycat strategies of others or adopting long held traditional approaches that don’t fit today, I can help you define leadership, employee & customer strategies and deploy & align them to galvanize your company around your purpose and values and move you in a common direction and drive growth. Rather than building a company that is stuck in the past, you can create one that differentiates around creating experiences employees & customers want to have again and again.

  • Business Strategy & Planning
  • Business Transformation
  • Business Innovation
  • Leadership & Management
  • Executive Coaching
  • Mentoring
  • Start Ups
  • Customer Experience
  • Mergers & Acquisitions
  • Change Management
  • Management Consulting
  • Customer Service
  • Scaling a Start Up
  • Pharma/Healthcare
  • Banking & Financial Services
  • Real Estate & Construction
  • Hospitality & Tourism
  • Entertainment, News & Media
  • Oil & Energy
  • SaaS
  • CEO
  • COO
Soccer
Executive Advisor
Rodney Smith

$5.42/min

USA I AUS I EUR I SA

If you need an Advisor, I have experience advising startups and businesses of various stages. From strategy, culture, team building & development to leadership development, employee & customer experience, crisis & change management, and COVID-19 navigation to organizational development and simplifying operations.

  • Business Strategy & Planning
  • Business Transformation
  • Growth Strategy
  • Business Innovation
  • Professional Development
  • Leadership & Management
  • Executive Coaching
  • Mentoring
  • Start Ups
  • Customer Experience
  • Organizational Leadership
  • Sales Leadership & Management
  • Start Up Strategy
  • Start up Ideation
  • Small Business Coaching
  • Pharma/Healthcare
  • Banking & Financial Services
  • Real Estate & Construction
  • Hospitality & Tourism
  • Entertainment, News & Media
  • Oil & Energy
  • SaaS
Soccer
Identify Strategic, Cultural and Customer Changes Required to Drive Growth
Rodney Smith

$5.42/min

USA I AUS I EUR I SA

In my 25+ years of leadership experience, I have worked with companies from startups to mid-markets & enterprises with siloed organizations, poor employee & customer experiences, and under-performing operations & growth. I have helped them create cultures, systems, structures, and accountabilities necessary to support positive employee & customer experiences & customer driven growth. All company’s reach a level or status quo where existing strategies need to change. I will help identify your company’s needs and facilitate strategic actions to galvanize, align and move you in the right direction.

  • Business Strategy & Planning
  • Business Transformation
  • Business Innovation
  • Leadership & Management
  • Executive Coaching
  • Start Ups
  • Customer Experience
  • Risk Management
  • Change Management
  • Management Consulting
  • Organizational Leadership
  • Pharma/Healthcare
  • Banking & Financial Services
  • Real Estate & Construction
  • Hospitality & Tourism
  • Entertainment, News & Media
  • Oil & Energy
  • SaaS
  • CEO
  • COO
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..... We can move the earth and much more!
Ahmad Roberto Biasizzo

$5.00/min

Dubai, United Arab Emirates

One definition: “FACTA NON VERBA!” Over 20 years of experience in the field of Banking, Insurance, Finance, Investment, Construction, Transportation, Logistics, Sustainability and Environmental Waste Management, Developing and Engineering State of Art Multi-Purpose Recycling Projects in addition to numerous Projects across a broad range of sectors around Europe (Italy) and Middle East (Dubai, United Arab Emirates) including Oil & Gas and Water Desalination, Aviation - Helicopters on the SAR-Search and Rescue Field. Founder, Chairman and CEO and Advisory Board Member for several Ventures in different geographical areas including Europe, Middle East and Americas acting as Principal/Decision Maker, Advisory and Mentor for Leadership Teams driving them through Strategic Decisions. Proven Experience related to Corporate Sustainability Management and Vision; Keen proven interest in the Principles of Sustainability, and how it can be embedded into Design, Businesses, Communities and Government Policies. Personal skills related to the above-mentioned fields including: analytical thinking, identification of key risks and opportunities, professional report writing based on a trustworthy, transparent and honest manner. During my career I have liaised, communicated and managed relationships with many external stakeholders, including Regulators, Owners, Operators, Banks and Lending Institutions in addition to External Consultants. This requires the ability to present complex issues in a simple way articulated to different audiences both within and outside an Organization/Team. As well as my technical experience in the field of Sustainability and Environmental Management, I have also gained experience and skills in Business Development, Managing and Building Teams; I have worked within multidisciplinary teams and I understand the importance of team dynamics. My experience and expertise have been gained across a broad range of industries including: • General Procurement; • General Trading; • Power Energy / Renewable; • Infrastructure; • Waste Management; • Green Buildings; • Due Diligence and Acquisition; • Business Development; • Shareholder Management; • International Experience; • General Land Transportation in the Construction and Earthmoving fields; • Banking / Investments; • Auctions; • Aviation - Helicopters SAR / HEMS.

  • Strategic Partnerships
  • Business Strategy & Planning
  • Global Strategy
  • Business Innovation
  • Corporate Finance
  • Professional Development
  • Leadership & Management
  • Entrepreneurship
  • Risk Management
  • Mergers & Acquisitions
  • Operations & Management
  • Project Management
  • Industry Specialists
  • Transport & Aerospace
  • Real Estate & Construction
  • Hospitality & Tourism
  • Oil & Energy
  • CEO
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Leadership Development
Elise Nobileau Forget

$3.50/min

Montreal

Effective leadership is based on a multiple set of skills that lead to high performance from the executive team and employees across the entire business. Its essential ingredients are trust which then leads to effective a defined mission with matching values, a vision, sound strategic planning, a consistent communication strategy, developing KPIs, following and publishing its metrics, implementing performance management systems, increasing safety, and ultimately influencing followers to perform in ways that advance the mission of the company. Coaching services focus on providing the training, brainstorming, consulting and accountability necessary to advance leaders to the next level helping them to: • Create space for strategic thinking • Delegate to their team more effectively • Improve their team and company engagement • Sustain high performance in their teams • Work in a more Agile way • Improve their time management • Enhance their communication skills for greater influence and impact • Find how they can overcome the ways they sabotage themselves • Improve trust within their team • Identify roadblocks and how to surmount them • Identify outcomes that are detrimental to their professional success

  • Strategic Partnerships
  • Business Strategy & Planning
  • Growth Strategy
  • User Experience (UI/UX)
  • Customer Relationship Management (CRM)
  • Corporate Finance
  • Human Resources
  • Professional Development
  • Leadership & Management
  • Executive Coaching
  • Productivity Coaching
  • Start Ups
  • Entrepreneurship
  • Organizational Leadership
  • Digital & Emerging Tech
  • VC, Funding & Crowd Funding
  • Lean Start up
  • Early Stage Start ups
  • Tech Start ups
  • Banking & Financial Services
  • Telecom
  • Real Estate & Construction
  • Hospitality & Tourism
  • E Commerce
  • SaaS