There is a strange duality in the minds of the consumers. They want hyper-personalized service anywhere anytime but keeping their privacy and security un-compromised. Now its up to the supply side to come up with a solution. I have experienced both sides of the table to understand how to translate policy requirements to IT functionalities. I have led CCPA live for one of the world’s largest retailer. GDPR requirements for the largest network equipment vendor. Multiple ISO implementations and audits for 27001 and 20000 / ITIL globally. Multiple SOC2, PCI-DSS, HIPAA projects.