Customer Experience

Digital Marketing
Mike Moran


Jersey City, NJ

Mike has been working in digital marketing since its inception, is the author of three books on the subject, and consults for large companies each day to help with content marketing and customer experience issues.

  • Marketing
  • Content Marketing & Strategy
  • Search Engine Optimization (SEO)
  • Digital Marketing Strategy
  • Customer Experience
Customer Experience



Direct to Consumer sales is the fastest retail growth channel in the marketplace today and will continue to experience rapid growth. The customer delivery experience is also changing rapidly and is critical to satisfying and retaining customers. Brad has spent over thirty years tailoring direct delivery programs to meet customer experience expectations while improving bottom-line profitability.

  • Customer Experience
Airline and Onboard Services Customer Experience Programs
Sandra Pineau Boddison


Houston Texas

A strategic and highly accomplished senior airline executive and top corporate officer with extensive global expertise in change management, employee relations/engagement, marketing, contract negotiation and administration, customer service, performance programs, financial planning and project management. Adept at managing diverse organizations encompassing all aspects of the airline journey, including overall product, service, and customer experience. Defines, balances, and achieves goals and objectives while developing dynamic teams to maximize success. Proven aptitude for improving performance, empowering and inspiring teams, reducing expenses, increasing customer and employee satisfaction, developing strategy and vision and increasing revenue.

  • Product Design & Development
  • Leadership & Management
  • Public Speaking
  • Brand Development
  • Customer Experience
  • Management Consulting
  • Project Management
Fitness Industry
Kristofer Stimac


Detroit, MI USA

As a leader in the fitness industry for more than a decade, I have experience with private, non profit and franchise organizations in both US and Canada. I have deep knowledge of the competitive landscape as well as understanding of current and future trends. As a leader in these organizations, I had the opportunity to be a decision maker in almost all areas. Experience in acquisitions and new builds, I have had experience in all manners of business.

  • Business
  • Business Strategy & Planning
  • Growth Strategy
  • Technology
  • Customer Service
  • Human Resources
  • Customer Experience
  • Operations & Management
Card back
Go-to-Market Buyopsy
Chris J Snook



What you get with my Proactive Advisor-as-a-Service "Buyopsy": Quick Call (15min avg to determine or resolve most issues) These are meant for last-minute challenges, bounce ideas off me, introductions, idea validation, etc. Strategy & Review 1-2 hour call, meant to be used for more in-depth strategy and reviews with your agency or in-house teams. Introductions (ongoing clients only) Anytime you need introductions to service or software vendors, staffing/contract workers, investors, industry experts, just email! Monthly Data Dive (ongoing clients only) Once a month, I will look at an external agency or team reports, deep dive into Analytics, review UX challenges, and provide you a list of things to work on for that month. Weekly Learnings (ongoing clients only) I speak at events and conferences all over the world and meet people and see technology solutions or deal flow daily. I summarize everything I learned from my other projects and team members and send them to you weekly what I feel is worth your attention or awareness. 24-Hour Response Guarantee I block off sections of my calendar for this service so that you always get a guaranteed 24-hour response or meeting request accepted and stuff gets moved to accommodate your needs when an emergency brainstorm or call is needed. Want to talk and assess mutual fit over a quick call? BOOK A 15-MIN DISCOVERY CALL Specific Examples of how you can use it Below are some high-level ways you can use this offering to provide value for your business: -Internal Team Review & Support -Help evaluate internal teams' work. -Help find gaps and recommend solutions. -Support and network help to hire new talent. -Vendor/Technology/Agency Review & Management -Outside agency audit, review, analysis. -Sit in on strategy and reporting sessions. -Review technology integration partners and your current tech stack -Recommend new vendors if gaps are identified. Anytime 15 Minute "Quick" Calls -Anytime quick calls with same-day access guaranteed. -Help with daily challenges that come up or validate new internal ideas. Strategy & Brainstorming & Problem Solving Once a month intensive sessions. (1-2 hour deep dive planning/updates) -In-person or remote strategy or in-depth business review and provide action items. -Use this for anything pressing. Team review, Feeling under-fire, long-term planning, etc. -Introduction to vetted and inexpensive labor options. -Access to my investment network, partner/vendor network, channel partners etc. -Help with staffing and finding local talent. Cost Analysis & Savings -Evaluate the software you are using to see if there are cost-effective replacements. -Access to deep cost savings from relationships I have.

  • Business Strategy & Planning
  • Business Transformation
  • Growth Strategy
  • Artificial Intelligence (AI)
  • B2B and B2C Marketing Strategy
  • Machine Learning (ML)
  • Block chain
  • Customer Experience
  • Business Software & Tools
  • Growth Hacking