Process Improvement

Education 1) Master of Business Administration (MBA) 2) Master of Public Administration (MPA) 3) Master of Science in Leadership (MS in Leadership) 4) Lean Six Sigma - Green Belt Experience 1) Workflow optimization for nurse and physician utilization management in the insurance industry 2) Streamline the research process to reduce time and money needed to get pharmaceuticals and medical devices to market 3) Led all DoD outpatient clinics on the Korean peninsula in terms of Healthcare Effectiveness Data and Information Set (HEDIS) data 4) Led all DoD outpatient clinics on the Korean peninsula in terms of patient satisfaction with an overall score of 97% via the Joint Outpatient Experience Survey 5) Improved Navy and Marine medical readiness from 56% to 95% 6) Maintained Army medical readiness at over 95% 7) 100% of employees were Lean Six Sigma (LSS) Yellow Belts; 10% LSS Green Belt Certified 8) As the primary author, successful received of $1 million+ grant approved by the US Congress for improved medical facilities 9) Successfully negotiated a Memorandum of Understanding between MEDDAC-Korea and Republic of Korea Air Force to provide better medical care for US and Korean service members