Operational Excellence demands so much more than repeatable processes. And true operational excellence demands something that is often considered inconsistent with strict process compliance - a culture of innovation. Measuring the enterprise's operation requires assessment and analysis of meaningful metrics -- metrics that can directly tie departmental performance with the bottom line and the company's net margin. Yet performance improvement demands more than predictable process behavior; it demands a disciplined, managed, continual assessment of whether the processes are still optimal based on company strategy. Do your department metrics tie to the metrics that the COO needs in assessing the entire company's effectiveness? By what means are the current business processes streamlined within IT and optimized? Does the culture promote a disciplined and rigorous focus on operational enhancement, via innovation? Certain processes are "right", depending on many organizational factors. Developed by far more than the company suggestion box, process improvement depends on a company culture that encourages staff innovation - at all times. Everybody in the organization is involved in streamlining the operation, especially those that handle the inner workings of the supply chain, the on-the-ground processes that define a company's effectiveness. And managers must encourage a structured dialog that will derive sustainable changes. Driving returns that last depends on operational excellence that is steeped in innovation. Recent successes include: - Innovation design and Executive leadership for Operations teams structured for maximum valuation - Transformational, operational excellence, coaching and implementation from startup to blue chip; - Development of the “Strategic” Infrastructure: cost control and the bottom line; - Continuous improvement cultures Please send your questions at least two days in advance of the session, so we can ensure thoroughness in the discussion. Optimizing my clients time and their investment is my priority.